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Answers to the questions we hear most

Chessington Taxi FAQ

This Chessington taxi FAQ answers the questions passengers ask us most often, about booking, fares, airports, luggage and travelling with children or pets. If your question is not here, call us on 020 3198 8497 at any time.

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Booking and fares

Every journey with us is pre-booked, which is how private hire works. You can book by phone, by email or with the booking form on our pages. When you book, we agree a fixed fare. That fare covers the journey you describe, and it does not change if the driver meets traffic or takes a longer route.

If your plans change, for example you add a stop or an extra passenger, just let us know and we will confirm any change to the fare before you travel.

Airport journeys

For departures, we suggest a pickup time based on your flight and the typical traffic on the route. For arrivals, we track your flight and your driver adjusts to the real landing time. With meet and greet, your driver waits in the arrivals hall with your name on a board. Each of our airport pages, such as Chessington to Heathrow taxi, explains routes and typical journey times.

Airports charge vehicles for dropping off and picking up. Ask us when booking and we will confirm what your fixed fare includes.

Safety and licensing

We operate as a licensed private hire operator, and all journeys are pre-booked as the law requires. Our operator licence number is shown at the bottom of every page. If you have questions about our drivers, vehicles or insurance, please contact us and we will answer them.

Changes on the day

Plans change. If your flight is diverted, your train is cancelled or you need to leave earlier than expected, call us straight away on 020 3198 8497. We will do our best to adjust your booking. For airport pickups, we track your flight, so most delays are handled automatically without you needing to call. If you need to add a stop or change the number of passengers, tell us before the journey and we will confirm any change to the fare.

Children, pets and accessibility

Child seats are available on request, and for regular school journeys see our school run taxi page. Pets are welcome when booked in advance; read how it works on our pet friendly taxi page. If you have mobility needs, tell us when you book so we can send a suitable vehicle and allow extra time.

All questions

How do I book a taxi with you?

Call 020 3198 8497, email info@chessingtonairporttransfers.co.uk or use the booking form at the top of our pages. We confirm every booking by email.

How far in advance should I book?

As early as you can, especially for airport runs and larger vehicles. We can often help at short notice too, so call and ask.

Can I book a taxi for right now?

Call us and we will tell you how soon the nearest driver can reach you.

Is the price fixed?

Yes. We agree a fixed fare when you book, and it does not rise because of traffic.

What payment methods do you accept?

We accept card and cash.

What if my flight is delayed?

We track your flight and your driver adjusts to your actual landing time.

Where will my driver meet me at the airport?

With meet and greet, your driver waits in the arrivals hall holding a board with your name.

How much luggage can I bring?

It depends on the vehicle. Tell us how many bags you have and we will suggest a saloon, estate, 6 seater or 7/8 seater.

Do you provide child seats?

Yes, on request. Tell us the child's age and weight when you book.

Can I bring my dog?

Yes, if you tell us when you book. We will send a pet friendly driver and a suitable car.

How do I cancel or change a booking?

Call or email us as early as possible. Our cancellation terms are in our terms and conditions.

Which areas do you cover?

Chessington and nearby towns including Hook, Tolworth, Surbiton, Kingston, Epsom, Ewell, Claygate, Esher, Worcester Park, Leatherhead, Oxshott and Malden Rushett.

Still have a question? Call us and ask.

020 3198 8497